Scope
This policy describes, at a high level, how ReNueva Health & Aesthetics collects, uses, and safeguards information when you visit our website, contact us, or receive care in our clinic. It is intended as a framework that can be refined with your legal and compliance advisors.
Information We May Collect
- Contact details you provide (such as name, email address, and phone number) when you request an appointment or contact us.
- Limited technical information about your visit (such as browser type and pages viewed) used to understand how the site is used and improve its performance.
- Health information you choose to share with us during consultations or through secure booking platforms, which is treated as confidential medical information.
How Information May Be Used
Examples of how information may be used include:
- Responding to your inquiries and booking or managing appointments.
- Providing care and maintaining appropriate clinical records in accordance with professional and legal standards.
- Maintaining and improving the security, performance, and usability of our website.
How We Protect Information
ReNueva aims to protect personal information using reasonable administrative, technical, and physical safeguards. Clinical information is handled in accordance with applicable privacy and health information legislation, and access is limited to authorized team members who require it for their role.
Contact and Updates
This policy is a working summary and may be updated as our services, systems, or legal requirements change. For questions about how your information is handled, or to request access to or correction of your personal information, you can contact the clinic using the details on our Contact page.